Level 1 Pearson BTEC Business and Customer Service

Code: 2D207019W11

Course Information

02/09/2019 - 26/06/2020 (36 weeks)
Mon - Fri
09:00 AM - 05:30 PM
Wood Street Campus

Fee Information

Free for 16-18 year olds (European Union)

Course Fee

Barnet & Southgate College makes every effort to ensure that details about course fees are as accurate as possible but these are subject to change and an assessment of individual circumstances and eligibility.

Click here to see the College's terms and conditions

Looking for a career in customer service? This qualification is suitable for those who wish to gain a good knowledge and understanding for a job that involves customer service. It provides easy progression to a Level 2 business course.

You should have a range of GCSEs at grade D or E (3 - 2/3); including English and maths at Level 1 and a suitable academic reference.

This course allows learners to develop and practise the skills required in employment. You will study a range of units including: the customer service experience, how to create a good impression to customers, applying legislation, regulation and organisational procedures, effective relationships with customers and colleagues and running a small business.

Assessment is through coursework.

On successful completion of the course you will gain a City and Guilds Level 1 certificate in customer services and a BTEC Level 1 Certificate in Business Administration.

Please complete an application form and return to the College - either online, by post or in person at the Wood Street Campus.

Yes, you will need to meet with a member of staff for an interview and initial assessment.

Yes: further information will be provided at enrolment.

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To apply or enrol for this course you must first create an account with the College. This is a simple process that should not take more than a few minutes.

If you have any difficulties with applying online or have any other questions please Contact Us, or call 020 8266 4000. Please note this is not a 24 hour helpline.