Enterprise and Employment

Employer focus - Premier Inn

RECRUITMENT CHALLENGE

Premier Inn  is part of the Whitbread Group. They are expanding at an eyewatering rate of one hotel per week in the UK. The tremendous challenge requires very deft recruitment of hotel staff. Sherwyn Gonsalves, Operations Manager at Premier Inn, Holborn points out that, “Our staff need to understand that hospitality is a tough working environment with demanding hours and all the unpredictability that a people-centric job entails. We want to weed out unsuitable candidates but are also happy to provide ‘polish’ where we see that someone has potential.”

TRAINING SOLUTION

Barnet and Southgate College work closely with Premier Inn hotels in central and north London to provide ‘Introduction to employment in hospitality’ training to candidates being put forward for jobs by Jobcentre Plus. The course covers areas including customer service, hygiene, health and safety and teamwork and is the ideal preparation for candidates seeking a variety of roles including front of house and kitchen work. The arrangement is free  to the employer as part of a Sector Based Skills Academy (SBSA).

RESULTS

Premier Inn’s staff work hand in hand with the College to oversee the selection panels and to contribute to the assessment activity.

Sherwyn Gonsalves, Operations Manager at Premier Inn Holborn says: “The relationship with Barnet and Southgate College has made my life easy. The trainers, who all come from hospitality backgrounds, really know what they are doing and it’s reflected in the excellent design of the coursework. Another benefit is the brilliant facility at Hospitality House  which reinforces the professionalism of the jobs that candidates are about to apply for. The jobseekers are put through their paces with attention given to personal development such as presentation skills.”

 

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